Warranty

SoulPad® tents are built to a very high standard and are regularly tested for manufacturing quality. SoulPads® are produced in accordance with internationally acclaimed quality assurance certification: ISO9001. SoulPad® tents comply with BS and European standards and are labelled accordingly.

The SoulPad® Trademark is on all SoulPad® tents.

There is just one UK outlet on-line here at www.soulpad.co.uk, and on ebay too (ebay username: soulpaduk). You can also purchase from Cotswold Outdoor either online or in-store. A SoulPad® tent purchased from any other UK outlet may not be a genuine SoulPad® product.

To protect the consumer and SoulPad® brand alike, the SoulPad® registered trademark can be found on all SoulPad® tents, click here to read more. All tents should be clearly labelled with the manufacturers company name. Only tents carrying the SoulPad® trademark are protected by the SoulPad® warranty.

The components used in our tents are second to none. We know our tents are strong and durable and fit for their intended use. Their intended use being the light leisure market.

SoulPad® will honour a 1 year warranty against manufacturer defects in the canvas. Note that this warranty does not extend to the poles or zippers as these are commonly misused.

The SoulPad warranty is applicable only to SoulPads delivered to consumers within the UK and is not transferable.

Replacement parts are available. Please refer to our Spares for details.

It should be clear that your consumer legal rights may still apply after the warranty expires.

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  • SoulPad Guys, any tips for removing mould spots from the polycotton hybrid?
  • SoulPad SoulPadders, who's going camping this weekend? Where are you all off to? The forecast is for 29 °C this weekend in Norfolk. We're looking back through old pics, wishing we had made plans to camp ????????????
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  • SoulPad Hardened UK glampers will be used to a bit of variety in the weather and would never let a bit of rain get in the way of a good glamping adventure...
  • SoulPad Oh the joys of having our offices in the countryside! If you need to arrive by tractor there is plenty of room for parking ????
  • SoulPad 3 nights for the price of 2 at Gorsey Meadow, Norfolk!
  • 61090137_2267210866690974_6513259256605573120_n.png?_nc_cat=101&_nc_ht=scontent SoulPad Here’s a soulful offer for any families wishing to visit Dorset for new adventures...
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  • SoulPad Isle of Man TT fans just can't get enough of Dave Everett's latest accommodation offering. Dave, a self-confessed, long-term lover of the TT has created a unique yet classic, glamping experience.
  • SoulPad Less diligent SoulPadders will contact us after a storm - some with the great news (and high praise) that their SoulPad 'survived the storm', others with the sad news that theirs did not.
  • SoulPad Storm Hannah? No problem!
  • SoulPad Bit nippy this weekend, but cozy in the tent! It stood up to Storm Hannah with no problems.
  • SoulPad And the winner is .... ... Catherine Cox, instagram name @cataska Congratulations! We look forward to hearing from you Catherine. ================================= There's still time to enter this competition to win a SoulPad bell tent... good luck!
  • SoulPad We are skipping around like Spring lambs as we prepare for the East Anglian Game & Country Fair next week. See you there?
  • SoulPad 10 Sleeps 'till the East Anglian Game & Country Fair 2019! We are skipping around like Spring lambs. Do come and see us, meet the team and step inside our SoulPads to see where your adventures could take you.
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  • New 5 Star Review! @reviews_experts https://t.co/kVMRoSVzIf August 21, 2019 20:24
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. August 20, 2019 12:54
  • "I love my new tent! My SoulPad 3000-ultralite bell tent is still light enough for me to travel on the train with (… https://t.co/Y79pL8hNWs August 20, 2019 12:54
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... August 20, 2019 12:54
  • New 5 Star Review! @reviews_experts https://t.co/IJgpWZNJf4 August 20, 2019 11:37
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  • If you’re looking for a last minute get away check out this beautiful location... @moat_island_glamping_norfolk ⬇️ ・・・ #repost
Because all out Lotus Belle Tents are now sold out for rest of August we have put up a 5m Bring Your Own Bedding bell tent! It's
  • We certainly do like to see a good pitch for a ‘Pad @tmrdgr - what a view! 
Now the storms have passed here’s to more blue skies and sunshine! .
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#repost #soulpadtents #camping #glamping #campinguk #soulpad #belltent #campsite #getoutdoors #coastalviews
  • Reposting this fab photo by @barefoot_wandering enjoying their ‘Pad. The runaway toddler made us smile! #familyfun #glamping #outdooradventures #familycamping #lovesoulpad #soulpadtents #festivalseason
  • Quality, luxurious, reusable accessories perfect for your glamping, festival and picnicking needs! Shop now! Link in our bio ⬆️ #glampingaccessories #campingseason #festivalseason #reusableproducts #soulpad #soulpadtents #soulpadshowroom #picnichamper #pi
  • The sun has come out to play here at the showroom....Mr. OM’s face says it all!
  • Enjoying the beautiful views across our Norfolk countryside this evening. Here’s to another sunny weekend☀️and outdoor adventures!  #getoutside #outdooradventures #sunnyweekend #familyfun #weekendvibes #glampinguk #norfolk #countryside #summertimefun #sou
  • The SoulPad 3000-ultralite pitched under the most amazing sky!  Photograph by @hannahbella_nel #soulpad #outdooradventures #beautifulskies #glamping #underthestars
  • Happy sunny weekend all☀️Whether you’re simply camped out in the back garden or frolicking around at Glastonbury this weekend, we look forward to seeing what you and your ‘Pad get up to!  Photograph by: @mummabray #weekendstartsnow #sunisshining #getoutdo
  • It’s National Bring Your Dog to Work Day! So here’s Connie relaxing in a ‘Pad at SoulPad HQ! #bringyourdogtoworkday2019 #workingcockerspaniel #soulpad #belltents #soulpadshowroom #norfolk @ifinbow
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