Terms and Conditions

Other Terms & Conditions

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General Terms & Conditions

These terms and conditions shall apply to all transactions conducted via the SoulPad website. Please read them carefully before placing your order and print a copy for your reference.

Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our", "us" and "ours" are references to SoulPad Ltd.


Notification of changes
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

About Us
This website is owned and operated by SoulPad Ltd., 15 Little London Lane, Northwold, Thetford, Norfolk, IP26 5NH, UK.

If you need to contact us, please e-mail us at enquiries@soulpad.co.uk or call customer services on +44 (0)1953 688595.

VAT number: 934 3166 28

Company registration number: 6385503

Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

We will then check the price and availability of the goods. If you paid for your order at the same time as placing it, the funds will be allocated by your card issuer to SoulPad Ltd. but we will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

Order procedure
To place an order: -

1. Add the item to your basket (or cart) and amend the quantity accordingly.

Once you have added all the required items to your basket (or cart) proceed to checkout.

2. If you are a returning customer and have registered with our website previously, sign in using your Username and Password.

3. If you are a new customer and wish to register with our website, complete the billing and shipping information as required.

4. Check the details you have submitted. It is your responsibility to ensure that all details of any order are complete and accurate. Proceed to payment.

5. We will then check the price and availability of the goods. We will form a contract with you when we take payment from you.

If any order errors appear, or if you are unsure in any way, e-mail us at enquiries@soulpad.co.uk or call customer services on +44 (0)1953 688595 for assistance. Assistance will be given in English.

We also accept orders and payment by telephone. Call customer services on +44 (0)1953 688595 to order in this way.

All contracts will be filed in a central database by SoulPad Ltd.

Placing an order
We use secure payment methods. Our prices are in GBP(£) Pounds Sterling and they include VAT at the current rate.

Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.

Delivery
Goods will normally be delivered within 7 days of our accepting your order and payment. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order.

Delivery to most of the UK is free of charge. There is a charge for delivery to Southern Ireland (The Republic of Ireland), Northern Ireland, The Highlands of Scotland and the islands of the UK (such as Jersey, The Isle of Man, The Isle of Wight and Guernsey). Delivery charges to these locations are determined by the dimensions and weight of the item(s) being ordered, and the delivery charges enforced by our carriers at the time of ordering. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied. The example item is a SoulPad 5000-lite™ tent.

Estimated Cost to Ship a SoulPad 5000-lite™ Tent to The Destinations Listed Below, on a Regular Service: -

 Shipping Destination
Delivery Time Frame  Weight (kg)
Dimensions (cm)
 Avg. Shipping Cost (GBP £, excl. VAT)
 S./N. Ireland  up to 5 working days  26.9 kg gross  112*29*25 cm  £20.00
 The Highlands  up to 3 working days  26.9 kg gross  112*29*25 cm  £16.00
 The Islands of the UK (not listed below)  up to 5 working days  26.9 kg gross  112*29*25 cm  £16.00
 Jersey  up to 5 working days  26.9 kg gross  112*29*25 cm  £38.00
 Guernsey  up to 5 working days  26.9 kg gross  112*29*25 cm  £38.00
 The Isle of Man   up to 3 working days  26.9 kg gross  112*29*25 cm  £20.00
 The Isle of Wight   up to 3 working days  26.9 kg gross  112*29*25 cm   £20.00

The prices shown here are for example purposes only and are subject to fluctuation and change. Please e-mail us at enquiries@soulpad.co.uk or call customer services on +44 (0)1953 688595 to get an exact quote for delivery charges if delivery is required in these areas. We recommend you do this before placing your order so that you can make an informed decision knowing the full cost of the goods including delivery.

Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied. The example item is a SoulPad 5000-lite™ tent.

Estimated Cost to Ship a SoulPad 5000-lite™ Tent to a UK Destination (excluding those destinations detailed above), on a Special Service Type: -

Special Service Type Weight (kg) Dimensions (cm) Avg. Shipping Cost (GBP £, excl. VAT)
Before 09:00 26.9 kg gross 112*29*25 cm £32.00
Saturday 26.9 kg gross 112*29*25 cm £27.00
Before 10:00 26.9 kg gross 112*29*25 cm £26.00
Before 12:00 26.9 kg gross 112*29*25 cm £16.00


If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.

Cancellation and returns

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us at enquiries@soulpad.co.uk or write to us at SoulPad Ltd., 15 Little London Lane, Northwold, Thetford, Norfolk, IP26 5NH, UK.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

We will also exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

This cancellation policy does not affect your legal rights.

Faulty Goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Please e-mail us at enquiries@soulpad.co.uk or call customer services on +44 (0)1953 688595 or write to us at SoulPad Ltd., 15 Little London Lane, Northwold, Thetford, Norfolk, IP26 5NH, UK.

Once we have been notified of a faulty item, we would request photographic images of the fault in the first instance. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

We will exercise our right to deduct an amount from the reimbursement if you has diminished the value of the goods by handling them beyond what is necessary.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Changes to these terms
These terms were last changed on 14th Sep 2016. Previous versions of our standard terms and conditions can be viewed upon request.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Specification
Sometimes product specifications may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price.

Colours, Sizes and Measurements
All colours, sizes and measurements shown on the website are approximate.

Refund of Deposits
A refund for a deposit will only be given if SoulPad Ltd fails to deliver an item inside of the timescale quoted at the time the order was placed. A refund for a deposit will not be given under any other circumstances.

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Complaints
In the event of any complaint arising from your use of the website please contact us at the email address info@soulpad.co.uk.

For any other complaints, please write to us at our registered address: SoulPad Ltd, 15 Little London Lane, Northwold, Thetford, Norfolk, IP26 5NH, UK.

Note
These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.

Privacy Policy
We respect each site visitor's right to personal privacy. We want our website visitors to be aware of any information we collect and how we use it. This statement applies solely to information collected on this website.

Website Content Disclaimer
We have endeavoured to ensure that the information contained in this website is both accurate and up-to-date. SoulPad Ltd does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever caused.

Links to other sites
Please be aware that our site may include links to other web sites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites.

Cookies
Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. You should read the help information within your browser to see how you can set it to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it.

Monitoring of site
In order that we can monitor and improve the site, we may gather certain information when you use it, including details of your domain name and IP address, operating system, browser, and the address of the website that you visited prior to visiting our site.

Information used when placing an order

Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfil your order. We may supplement the information that you provide to us with information that we receive from third parties.

SoulPad Products
You are responsible for insuring the proper use of all SoulPad products, and SoulPad Ltd does not accept any responsibility for any liability to any party for loss or damage incurred through the misuse of any of our products, how so ever caused.

SoulPad Gift Vouchers
Please view separately the SoulPad Gift Voucher Terms & Conditions. In purchasing SoulPad gift vouchers you are agreeing to be bound by the SoulPad gift voucher terms and conditions.

SoulPad Village
In booking a SoulPad for use at a SoulPad Village event you are agreeing to be bound by the SoulPad Village terms and conditions pertaining to that particular event. The terms and conditions for each event can be seen on the SoulPad Village event booking page or can be submitted upon request.

Intellectual Property Rights
SoulPad Ltd.’s website text, images and design are Copyright SoulPad Ltd. since the year 2006. Any infringement of these rights will be vigorously pursued. SOULPAD and the SoulPad logo are registered trademarks of SoulPad Ltd.

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  • 22519557_10155804645994136_3808875199870445645_n SoulPad Wow! That sky! Thanks for sharing Alison x
  • 22519557_10155804645994136_3808875199870445645_n Alison Craig Had a wonderful week away ; survived gale force winds ( really impressed with the 4000 Ease :-o) Can't wait to go again :-)
  • Anthony Cross A special delivery arrived this morning with our new SoulPad 5000. The sunshine that we ordered wasn't on the pallet (no room) but turned up with the driver; nice touch! Thank you, Anthony & Family
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  • 22154477_10154608482650666_7613229914403796872_n SoulPad UK SoulPadders, avoiding landfill: 1x SoulPad 4000-hybrid groundsheet, canvas flysheet & canvas bag - free to a good/bad home! Please PM us if interested. NB: Some teeth missing on the canvas-to-groundsheet zip. The zip needs re-connecting. P&P cost wi
  • 21616333_10154578088545666_6327721723696188998_n SoulPad "If you imagined how the Queen of England camps, it is probably with a SoulPad tent..." - thanks for this soulful review of the SoulPad 4000-hybrid™ Magnetic Magazine x http://bit.ly/2xphH3P
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  • 21730795_10212790542389976_4814972400111614415_n David Dolan Davis Well i am impressed with this tent so much, I live in the hills in West Yorkshire and we have had really bad rain and winds in excess off 50mile per hr over the past few days, we only suffered 2 snapped guide ropes during the storm on Tuesday night , othe
  • 21751760_10154561962565666_3415438379354260313_n SoulPad What a lovely feature on Riddlesworth Park in Feast Magazine - those tents look beautiful! *buffs nails, looks nonchalant* ????????????????????
  • 21740704_10154560903790666_8531180131457975041_n SoulPad UK SoulPadders, avoiding landfill: 1x SoulPad 5000-hybrid groundsheet in canvas bag - free to a good/bad home! Please PM us if interested. P&P cost will depend on where you live, but normally around £15. Or collect from our showroom, Norfolk. Used fo
  • SoulPad The SoulSaver Promotion is back! A cost-saving package when buying a SoulPad tent, stove and flue kit together. #lovesoulpad #camping #glamping #outdoors #belltent #soulpadtents #smugness http://soulpad.co.uk/products/the-soulsaver
  • 21317480_500870336912594_2296376386378355950_n SoulPad A great offer from our chums at Keepers Meadow, Norfolk - where it's always sometimes sunny ??
  • 21462804_10155740853371934_720458378749480613_n SoulPad We love seeing your holiday pics, just look at those stars! Thanks for sharing Chris ????
  • 21462804_10155740853371934_720458378749480613_n Chris Hodgson Loving our SoulPad under the stars in Dorset!
  • 21314306_10154731469036283_236070955260653621_n SoulPad We're loving Adam's set-up at Carfest, including his spankin' new SoulPad Tarp-FR http://soulpad.co.uk/products/copy-of-tarp-fr-1
  • 21314306_10154731469036283_236070955260653621_n Adam Branch Great weekend at carfest with the new tarp! Worked a treat. Thank you!
  • 21317602_10154544091655666_2830242558579492351_n SoulPad SoulPad customer's Buffalo Safari Camps (a supporter of Uganda Conservation Foundation) tell us there are literally tonnes of elephants in this pic. We're struggling...how many can you see? Tent model shown: SoulPad 3000-ultralite™ Location: Kidepo Vall
  • 21192438_10212682046197639_1551890584739578519_n David Dolan Davis Loving our new Soulpad 4000 Hybrid-G, best thing ever bought for camping, put it up on my own now in 20 mins with no stress. cant wait to buy my blaze stove ...
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  • @customer_cat OK Norton we confess, your problem we cannot redress. A 12 month warranty we supply, your Twitter… https://t.co/cTfZejRbRc October 21, 2017 18:07
  • @customer_cat We do supply a 12 month warranty. Please call the office to arrange replacement or repair. October 20, 2017 19:49
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. October 17, 2017 13:07
  • "It's been up in the garden all summer. Kids love it." - *THE* Dan Snow (@thehistoryguy ) October 17, 2017 13:07
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... October 17, 2017 13:06
  • RT @Oxfamstewards: Huge congrats to Julian Hansen for winning the #ZerotoHero Award! We can't wait to give him his @soulpad bell tent https… October 10, 2017 17:17
  • ... More testimonials are on our website at https://t.co/ZY1secWFWP. October 10, 2017 13:07
  • "...A cool and cosy option for a family of four. The walls can all be rolled up on hot sunny days." - The Daily Telegraph (@telegraph) October 10, 2017 13:07
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... October 10, 2017 13:07
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  • Lot's of bargains in U.K clearance just now ... link in bio
  • The SoulSaver Promotion is back! A cost-saving package when buying a SoulPad tent, stove and flue kit together. #lovesoulpad #camping #glamping #outdoors #belltent #soulpadtents #smugness
  • We're told there are literally tonnes of elephants in this pic. We're struggling to spot & count then all!  #camping #outdoors #buffalo #uganda #buffalorocks #ugandaconservationfoundation #wildcamping #lovesoulpad #elephant
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