Shipping

SoulPad® are pleased to offer FREE Shipping to most of the UK. Details of exceptions can be seen below.

Delivery

Regular deliveries are made during working days, mon-fri between 08:00 and 20:00 (except during public holidays).

We aim to deliver within 48 hours (Mon-Fri) of your order being placed. Though during peak season this can at times be within 72 hours. We will contact you by email or telephone if delivery is likely to be delayed beyond 7 days (unless otherwise stated on our website), giving you the option to cancel your order.

Delivery to most of the UK is free of charge. There is a charge for delivery to Southern Ireland (The Republic of Ireland), Northern Ireland, The Highlands of Scotland and the islands of the UK (such as Jersey, The Isle of Man, The Isle of Wight and Guernsey). Delivery charges to these locations are determined by the dimensions and weight of the item(s) being ordered, and the delivery charges enforced by our carriers at the time of ordering. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied. The example item is a SoulPad 5000-lite™ tent.

Estimated Cost to Ship a SoulPad Tent to The Destinations Listed Below, on a Regular Service: -

Shipping Destination Delivery Time Frame Avg. Shipping Cost (GBP £, excl. VAT)
Southern/Northern Ireland Up to 5 working days £25.00
The Highlands Up to 3 working days £20.00
The Islands of the UK (not listed below) Up to 5 working days £20.00
Jersey Up to 5 working days £48.00
Guernsey Up to 5 working days £48.00
The Isle of Man Up to 3 working days £25.00
The Isle of Wight Up to 3 working days £25.00


The prices shown here are for example purposes only and are subject to fluctuation and change. Please e-mail us at enquiries@soulpad.co.uk or call customer services on +44 (0)1953 688595 to get an exact quote for delivery charges if delivery is required in these areas. We recommend you do this before placing your order so that you can make an informed decision knowing the full cost of the goods including delivery.

Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied.

Estimated Cost to Ship a SoulPad Tent to a UK Destination (excluding those destinations detailed above), on a Special Service Type: -

Special Service Type Avg. Shipping Cost (GBP £, excl. VAT)
Before 09:00 £40.00
Saturday £35.00
Before 10:00 £32.50
Before 12:00 £20.00

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.

We endeavour to send our shipments *carbon free whenever possible.

SoulPad® will despatch your order in the original packaging. We do not re-package our products into any kind of glossy packaging.

We ship worldwide. Just contact us for a shipping quote.

*Some of our couriers offsets the carbon associated with the parcel delivery by calculating the overall carbon emissions generated by their vehicle fleet and operations. They know how many trees they need to plant to offset the average parcel. SoulPad pays a little bit extra for each shipment so that our courier can pay for the planting of trees.

Tree planting is one of the most common forms of carbon offset. Through this process, carbon dioxide is converted into stored carbon, and this is why trees are sometimes referred to as ‘carbon sinks’. By taking this carbon dioxide from the atmosphere, trees clean the air.

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  • 22519557_10155804645994136_3808875199870445645_n SoulPad Wow! That sky! Thanks for sharing Alison x
  • 22519557_10155804645994136_3808875199870445645_n Alison Craig Had a wonderful week away ; survived gale force winds ( really impressed with the 4000 Ease :-o) Can't wait to go again :-)
  • Anthony Cross A special delivery arrived this morning with our new SoulPad 5000. The sunshine that we ordered wasn't on the pallet (no room) but turned up with the driver; nice touch! Thank you, Anthony & Family
  • SoulPad Lots of bargains in UK & USA Clearance just now... www.soulpad.co.uk/sale & www.soulpad.com/sale
  • 22154477_10154608482650666_7613229914403796872_n SoulPad UK SoulPadders, avoiding landfill: 1x SoulPad 4000-hybrid groundsheet, canvas flysheet & canvas bag - free to a good/bad home! Please PM us if interested. NB: Some teeth missing on the canvas-to-groundsheet zip. The zip needs re-connecting. P&P cost wi
  • 21616333_10154578088545666_6327721723696188998_n SoulPad "If you imagined how the Queen of England camps, it is probably with a SoulPad tent..." - thanks for this soulful review of the SoulPad 4000-hybrid™ Magnetic Magazine x http://bit.ly/2xphH3P
  • 21687627_505465806453047_3809997394801426374_n SoulPad UK SoulPadders - a last minute bargain?
  • SoulPad Psssst! UK Business customers, have a looksee here: http://email.soulpad.co.uk/t/j-CFEAA663A68E58412540EF23F30FEDED
  • SoulPad All SoulPadders teaching yoga and looking to relocate, this one is for you...x
  • 21730795_10212790542389976_4814972400111614415_n David Dolan Davis Well i am impressed with this tent so much, I live in the hills in West Yorkshire and we have had really bad rain and winds in excess off 50mile per hr over the past few days, we only suffered 2 snapped guide ropes during the storm on Tuesday night , othe
  • 21751760_10154561962565666_3415438379354260313_n SoulPad What a lovely feature on Riddlesworth Park in Feast Magazine - those tents look beautiful! *buffs nails, looks nonchalant* ????????????????????
  • 21740704_10154560903790666_8531180131457975041_n SoulPad UK SoulPadders, avoiding landfill: 1x SoulPad 5000-hybrid groundsheet in canvas bag - free to a good/bad home! Please PM us if interested. P&P cost will depend on where you live, but normally around £15. Or collect from our showroom, Norfolk. Used fo
  • SoulPad The SoulSaver Promotion is back! A cost-saving package when buying a SoulPad tent, stove and flue kit together. #lovesoulpad #camping #glamping #outdoors #belltent #soulpadtents #smugness http://soulpad.co.uk/products/the-soulsaver
  • 21317480_500870336912594_2296376386378355950_n SoulPad A great offer from our chums at Keepers Meadow, Norfolk - where it's always sometimes sunny ??
  • 21462804_10155740853371934_720458378749480613_n SoulPad We love seeing your holiday pics, just look at those stars! Thanks for sharing Chris ????
  • 21462804_10155740853371934_720458378749480613_n Chris Hodgson Loving our SoulPad under the stars in Dorset!
  • 21314306_10154731469036283_236070955260653621_n SoulPad We're loving Adam's set-up at Carfest, including his spankin' new SoulPad Tarp-FR http://soulpad.co.uk/products/copy-of-tarp-fr-1
  • 21314306_10154731469036283_236070955260653621_n Adam Branch Great weekend at carfest with the new tarp! Worked a treat. Thank you!
  • 21317602_10154544091655666_2830242558579492351_n SoulPad SoulPad customer's Buffalo Safari Camps (a supporter of Uganda Conservation Foundation) tell us there are literally tonnes of elephants in this pic. We're struggling...how many can you see? Tent model shown: SoulPad 3000-ultralite™ Location: Kidepo Vall
  • 21192438_10212682046197639_1551890584739578519_n David Dolan Davis Loving our new Soulpad 4000 Hybrid-G, best thing ever bought for camping, put it up on my own now in 20 mins with no stress. cant wait to buy my blaze stove ...
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  • @customer_cat OK Norton we confess, your problem we cannot redress. A 12 month warranty we supply, your Twitter… https://t.co/cTfZejRbRc October 21, 2017 18:07
  • @customer_cat We do supply a 12 month warranty. Please call the office to arrange replacement or repair. October 20, 2017 19:49
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. October 17, 2017 13:07
  • "It's been up in the garden all summer. Kids love it." - *THE* Dan Snow (@thehistoryguy ) October 17, 2017 13:07
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... October 17, 2017 13:06
  • RT @Oxfamstewards: Huge congrats to Julian Hansen for winning the #ZerotoHero Award! We can't wait to give him his @soulpad bell tent https… October 10, 2017 17:17
  • ... More testimonials are on our website at https://t.co/ZY1secWFWP. October 10, 2017 13:07
  • "...A cool and cosy option for a family of four. The walls can all be rolled up on hot sunny days." - The Daily Telegraph (@telegraph) October 10, 2017 13:07
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... October 10, 2017 13:07
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  • Lot's of bargains in U.K clearance just now ... link in bio
  • The SoulSaver Promotion is back! A cost-saving package when buying a SoulPad tent, stove and flue kit together. #lovesoulpad #camping #glamping #outdoors #belltent #soulpadtents #smugness
  • We're told there are literally tonnes of elephants in this pic. We're struggling to spot & count then all!  #camping #outdoors #buffalo #uganda #buffalorocks #ugandaconservationfoundation #wildcamping #lovesoulpad #elephant
  • Yes, that is a barrel of beer. We are proudly sponsoring the beer festival at @kingsarmsshouldham this weekend. Get over there and try a few!
  • Getting some SoulPad 5000-hybrid-G-XL action #lovesoulpad #glamping #camping #canadiancanoeing #weekendwarrior.
  • Double-tap if you support young people #learning important #skills at #ncssuffolk
  • Under the #stars. #stargazing #meteors #skyatnight #nightsky #nightskyphotography #camping #glamping #glampinglife
  • That's a big number. #thankyou
  • Double-tap if you support the good work done by #ncssuffolk #ncsyes.
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