Shipping

SoulPad® are pleased to offer FREE Shipping to most of the UK. Details of exceptions can be seen below.

Delivery

Regular deliveries are made during working days, mon-fri between 08:00 and 20:00 (except during public holidays).

We aim to deliver within 48 hours (Mon-Fri) of your order being placed. Though during peak season this can at times be within 72 hours. We will contact you by email or telephone if delivery is likely to be delayed beyond 7 days (unless otherwise stated on our website), giving you the option to cancel your order.

Delivery to most of the UK is free of charge. There is a charge for delivery to Southern Ireland (The Republic of Ireland), Northern Ireland, The Highlands of Scotland and the islands of the UK (such as Jersey, The Isle of Man, The Isle of Wight and Guernsey). Delivery charges to these locations are determined by the dimensions and weight of the item(s) being ordered, and the delivery charges enforced by our carriers at the time of ordering. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied. The example item is a SoulPad 5000-lite™ tent.

Estimated Cost to Ship a SoulPad Tent to The Destinations Listed Below, on a Regular Service: -

Shipping Destination Delivery Time Frame Avg. Shipping Cost (GBP £, excl. VAT)
Southern/Northern Ireland Up to 5 working days £25.00
The Highlands Up to 3 working days £20.00
The Islands of the UK (not listed below) Up to 5 working days £20.00
Jersey Up to 5 working days £48.00
Guernsey Up to 5 working days £48.00
The Isle of Man Up to 3 working days £25.00
The Isle of Wight Up to 3 working days £25.00


The prices shown here are for example purposes only and are subject to fluctuation and change. Please e-mail us at enquiries@soulpad.co.uk or call customer services on +44 (0)1953 688595 to get an exact quote for delivery charges if delivery is required in these areas. We recommend you do this before placing your order so that you can make an informed decision knowing the full cost of the goods including delivery.

Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied.

Estimated Cost to Ship a SoulPad Tent to a UK Destination (excluding those destinations detailed above), on a Special Service Type: -

Special Service Type Avg. Shipping Cost (GBP £, excl. VAT)
Before 09:00 £40.00
Saturday £35.00
Before 10:00 £32.50
Before 12:00 £20.00

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.

We endeavour to send our shipments *carbon free whenever possible.

SoulPad® will despatch your order in the original packaging. We do not re-package our products into any kind of glossy packaging.

We ship worldwide. Just contact us for a shipping quote.

*Some of our couriers offsets the carbon associated with the parcel delivery by calculating the overall carbon emissions generated by their vehicle fleet and operations. They know how many trees they need to plant to offset the average parcel. SoulPad pays a little bit extra for each shipment so that our courier can pay for the planting of trees.

Tree planting is one of the most common forms of carbon offset. Through this process, carbon dioxide is converted into stored carbon, and this is why trees are sometimes referred to as ‘carbon sinks’. By taking this carbon dioxide from the atmosphere, trees clean the air.

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  • 43610043_2156497591284308_6877078510251278336_n.jpg?_nc_cat=104&_nc_ht=scontent SoulPad Thanks soulpad, bonfire kitchen , done .
  • SoulPad Hurry! Make some cool memories before the school holiday ends!!
  • 39869313_10157020207897502_6185059820308004864_n.jpg?_nc_cat=107&_nc_ht=scontent SoulPad Away for a week to guide camp and end of the fantastic week of good weather we get a huge storm. Ripped shelters from guys, broken wooden poles in the marquees and ended up with 3 inch deep pools of hail on the ground but although the sides were not pegge
  • 39846650_10216800025576951_3897549668543889408_n.jpg?_nc_cat=101&_nc_ht=scontent SoulPad High praise indeed! Thanks Rachael x
  • 39846650_10216800025576951_3897549668543889408_n.jpg?_nc_cat=101&_nc_ht=scontent SoulPad 7 years of camping and it's still going strong! Can't fault it- one of the best purchases I've made. Just had to replace some rubber stoppers for the central pole and SoulPad customer service was fantastic- thank you so much for your help. Wonderful compa
  • 38751324_10155267001540666_9182810623409389568_n.jpg?_nc_cat=108&_nc_ht=scontent SoulPad SoulPad tents and a wedding - two of our favourite things :) Tent: @soulpadtents Styling: @swooneventanddesign HMUA: @kmcdowellbeauty Fashion: @bridalsuitebend Florals: @summerrobbinsflowers
  • 38298002_10155609957020592_8055350213214208000_n.jpg?_nc_cat=104&_nc_ht=scontent SoulPad The aftermath of a very wet weekends camping. Keep it dry! My 5000 held up flawlessly against the belting wind and rain, Could not put it away wet. Look after your canvas and it will look after you :)
  • 37644885_10156146841435804_712185068931514368_n.jpg?_nc_cat=106&_nc_ht=scontent SoulPad Finally had our first family weekend in our beautiful SoulPad! Best money we have ever spent it was absolutely amazing! Getting to grips with putting it up but definitely need to practice rolling it up to get it in the bag ????
  • 37704169_10155233808255666_7044832841842032640_n SoulPad Celebrating the crazy UK weather with a #sale on tents and inners. Even more reason for you to take indoors outdoors! Go on - get out there! (UK & USA only) : http://soulpad.co.uk/t/categories/canvas-bell-tents
  • 37328022_10155223588505666_5518120539622735872_n.jpg?_nc_cat=107&_nc_ht=scontent SoulPad We’re a bit very in love with the new SoulPad #Chillys bottles now in at SoulPad ???? #nomoreplastic #giftforher #giftforhim #healthylifestyle #waterbottle #campingessentials #summeressentials
  • 36300526_10155185416695666_8362494040494571520_n.png?_nc_cat=100&_nc_ht=scontent SoulPad Holy heck!! There's some seriously discounted SoulPad tentage in UK clearance just now: http://soulpad.co.uk/sale
  • SoulPad New stuff in at soulpad.co.uk
  • 35142566_10155155274770666_5380912779945312256_n.jpg?_nc_cat=103&_nc_ht=scontent SoulPad Thanks for sharing these pics Hackney Arts, it's always a joy to see the SoulPads being put to such wholesome use. More pics from this project in our gallery here http://soulpad.co.uk/galleries/72 Hackney Arts aim to give creative opportunities to reside
  • 35102545_2003423426396366_1954161079743414272_n.jpg?_nc_cat=107&_nc_ht=scontent SoulPad Hurry, hurry!
  • 35102341_10155236877736986_5381660984723111936_n.jpg?_nc_cat=108&_nc_ht=scontent SoulPad High praise indeed! Thanks Clare Galloway artist - ever thought about painting onto your 'Pad? Oh go on!
  • 35102341_10155236877736986_5381660984723111936_n.jpg?_nc_cat=108&_nc_ht=scontent SoulPad My SoulPad tent still going strong since 2009 - we were testing it out in the Matese mountains of Italy, near where I'm based, before prepping it for a women's transformation workshop with art, yoga and doll-making <3 Clare Galloway artist
  • 35194273_10155151574875666_3803714361227214848_n SoulPad Any local glamping sites interested in making stools / tables / fire pits out of these? Please get in touch. The owner wants them out of the way and is open to offers. The stock is nr Thetford, Norfolk, UK.
  • 35082757_10156482113023817_4457288253443145728_n.jpg?_nc_cat=103&_nc_ht=scontent SoulPad Me and my Soulpad at a schooldays event. Having fun.
  • SoulPad Here's a great launch offer for anyone in the Norfolk/Suffolk area in need of a SoulPad tent hire service...
  • SoulPad My soulpad needs a good cleaning, is there a recommended process for cleaning it that doesn't require ordering the "preferred" cleaning solution from the UK?
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  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. October 16, 2018 13:00
  • "Thanks great service from SoulPad as expected the ground sheet arrived on time and exactly what I needed as a foo… https://t.co/OdBU2KU3Hw October 16, 2018 13:00
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... October 16, 2018 13:00
  • Some great tips here on setting up a glampsite that wows customers and will keep them coming back for more. https://t.co/um42aiOkrN October 14, 2018 23:06
  • Thank you! https://t.co/3S56PEPmly October 09, 2018 17:20
  • @palaceglover ????It has a sentimental value that can’t be met with money. Sorry. October 09, 2018 17:19
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. October 09, 2018 13:00
  • "Today I have set up my 3m SoulPad hybrid ... i did it single handed! I very anxious prior to setting it up as I ha… https://t.co/hcaWSX0EiB October 09, 2018 13:00
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... October 09, 2018 13:00
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  • Taking this 5m beauty down today. It’s been up for a few months in everything the UK weather has thrown at it, an absolute star
  • The temps reaching 30°C in our #norfolk showroom today, and with that view in mind, we’re shutting early. Happy #norfolkday everyone! #tribenorfolk #weekendvibes #hometime #summer
  • Celebrating the crazy UK weather with a #sale. Even more reason for you to take indoors outdoors! Go on - get out there!
  • We’re a bit very in love with the new SoulPad #Chillys bottles now in at SoulPad
  • #Repost @bridalsuitebend
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@justinalexander #style_8956: The ultimate romantic wedding gown.
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#obbestdress2019 #soulpad #belltent #oregonbridemag #bride #justinalexander #romanticweddingdress #englishnetweddinggowns #vintageweddingvibes #modern
  • A #cheerful image from @gooseberryfield_glamping we thought was appropriate as we head into another #fun #sunny #weekend of #glamping
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
  • Beautiful day, beautiful backdrop. Zion National Park, USA. #nofilter #zion #usa #belltent
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