Returns Policy

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us in the first instance at enquiries@soulpad.co.uk or write to us at SoulPad Ltd., Unit 7, Dolphin Business Park, Shadwell, Thetford, Norfolk IP24 2RY, UK. Please include your order number (where possible) and the delivery postcode.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

Cancelled Orders

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.

We will also exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. To do this, please e-mail us in the first instance at enquiries@soulpad.co.uk or write to us at SoulPad Ltd., Unit 7, Dolphin Business Park, Shadwell, Thetford, Norfolk IP24 2RY, UK. Please include your order number (where possible), the delivery postcode and a brief outline of the nature of the fault.

Once we have been notified of a faulty item, we may request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

We will exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

It should be clear that your consumer legal rights may still apply after the warranty expires.

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  • 22519557_10155804645994136_3808875199870445645_n SoulPad Wow! That sky! Thanks for sharing Alison x
  • 22519557_10155804645994136_3808875199870445645_n Alison Craig Had a wonderful week away ; survived gale force winds ( really impressed with the 4000 Ease :-o) Can't wait to go again :-)
  • Anthony Cross A special delivery arrived this morning with our new SoulPad 5000. The sunshine that we ordered wasn't on the pallet (no room) but turned up with the driver; nice touch! Thank you, Anthony & Family
  • SoulPad Lots of bargains in UK & USA Clearance just now... www.soulpad.co.uk/sale & www.soulpad.com/sale
  • 22154477_10154608482650666_7613229914403796872_n SoulPad UK SoulPadders, avoiding landfill: 1x SoulPad 4000-hybrid groundsheet, canvas flysheet & canvas bag - free to a good/bad home! Please PM us if interested. NB: Some teeth missing on the canvas-to-groundsheet zip. The zip needs re-connecting. P&P cost wi
  • 21616333_10154578088545666_6327721723696188998_n SoulPad "If you imagined how the Queen of England camps, it is probably with a SoulPad tent..." - thanks for this soulful review of the SoulPad 4000-hybrid™ Magnetic Magazine x http://bit.ly/2xphH3P
  • 21687627_505465806453047_3809997394801426374_n SoulPad UK SoulPadders - a last minute bargain?
  • SoulPad Psssst! UK Business customers, have a looksee here: http://email.soulpad.co.uk/t/j-CFEAA663A68E58412540EF23F30FEDED
  • SoulPad All SoulPadders teaching yoga and looking to relocate, this one is for you...x
  • 21730795_10212790542389976_4814972400111614415_n David Dolan Davis Well i am impressed with this tent so much, I live in the hills in West Yorkshire and we have had really bad rain and winds in excess off 50mile per hr over the past few days, we only suffered 2 snapped guide ropes during the storm on Tuesday night , othe
  • 21751760_10154561962565666_3415438379354260313_n SoulPad What a lovely feature on Riddlesworth Park in Feast Magazine - those tents look beautiful! *buffs nails, looks nonchalant* ????????????????????
  • 21740704_10154560903790666_8531180131457975041_n SoulPad UK SoulPadders, avoiding landfill: 1x SoulPad 5000-hybrid groundsheet in canvas bag - free to a good/bad home! Please PM us if interested. P&P cost will depend on where you live, but normally around £15. Or collect from our showroom, Norfolk. Used fo
  • SoulPad The SoulSaver Promotion is back! A cost-saving package when buying a SoulPad tent, stove and flue kit together. #lovesoulpad #camping #glamping #outdoors #belltent #soulpadtents #smugness http://soulpad.co.uk/products/the-soulsaver
  • 21317480_500870336912594_2296376386378355950_n SoulPad A great offer from our chums at Keepers Meadow, Norfolk - where it's always sometimes sunny ??
  • 21462804_10155740853371934_720458378749480613_n SoulPad We love seeing your holiday pics, just look at those stars! Thanks for sharing Chris ????
  • 21462804_10155740853371934_720458378749480613_n Chris Hodgson Loving our SoulPad under the stars in Dorset!
  • 21314306_10154731469036283_236070955260653621_n SoulPad We're loving Adam's set-up at Carfest, including his spankin' new SoulPad Tarp-FR http://soulpad.co.uk/products/copy-of-tarp-fr-1
  • 21314306_10154731469036283_236070955260653621_n Adam Branch Great weekend at carfest with the new tarp! Worked a treat. Thank you!
  • 21317602_10154544091655666_2830242558579492351_n SoulPad SoulPad customer's Buffalo Safari Camps (a supporter of Uganda Conservation Foundation) tell us there are literally tonnes of elephants in this pic. We're struggling...how many can you see? Tent model shown: SoulPad 3000-ultralite™ Location: Kidepo Vall
  • 21192438_10212682046197639_1551890584739578519_n David Dolan Davis Loving our new Soulpad 4000 Hybrid-G, best thing ever bought for camping, put it up on my own now in 20 mins with no stress. cant wait to buy my blaze stove ...
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  • @customer_cat OK Norton we confess, your problem we cannot redress. A 12 month warranty we supply, your Twitter… https://t.co/cTfZejRbRc October 21, 2017 18:07
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  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. October 17, 2017 13:07
  • "It's been up in the garden all summer. Kids love it." - *THE* Dan Snow (@thehistoryguy ) October 17, 2017 13:07
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  • Lot's of bargains in U.K clearance just now ... link in bio
  • The SoulSaver Promotion is back! A cost-saving package when buying a SoulPad tent, stove and flue kit together. #lovesoulpad #camping #glamping #outdoors #belltent #soulpadtents #smugness
  • We're told there are literally tonnes of elephants in this pic. We're struggling to spot & count then all!  #camping #outdoors #buffalo #uganda #buffalorocks #ugandaconservationfoundation #wildcamping #lovesoulpad #elephant
  • Yes, that is a barrel of beer. We are proudly sponsoring the beer festival at @kingsarmsshouldham this weekend. Get over there and try a few!
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