Back to FAQs »

What Could Possibly Go Wrong?

PARTICULAR PROBLEMS THAT MAY ARISE

The lifespan of your SoulPad is very much dependent upon the camping conditions and the way in which you care for and maintain your SoulPad. Air pollution, ultraviolet radiation, natural dirt (bird droppings, sand, salt and water) and domestic dirt (cooking stains, wine and sun cream) all limit the lifespan of your cotton canvas SoulPad tent, as will the level of care and maintenance that you choose to apply. Any problem areas should be dealt with immediately.

Weathering:

Brand new canvas tents can often leak on their first few wets, with the leaks becoming less and less with each wetting and drying process. This doesn’t always happen, but some new canvas tents may need to go through a process called weathering. Weathering is the wetting and drying of a canvas tent.

Some water droplets may penetrate the canvas to begin with, but the cotton fibres in the weave will eventually swell and nestle into each other. The result is a water resistant tent and one that will give years and years of good service if it is looked after properly. Some SoulPad tents will need weathering two, three or even more times before every last water inlet is eliminated. With patience, those last few drips will eventually cease. This process can be accelerated artificially using a fine spray on a hose pipe if preferred. For the weathering process to be completed (either artificially or naturally), it is important that the tent dries thoroughly in-between wets.

Commonly water will accumulate on the labels inside the SoulPad tent during the weathering process, or where the vertical walls are attached to the sloping roof. This falsely gives the impression that these are problem areas. This is not the case. Again, this will eventually cease.

Loose Pegs:

If the ground is too wet or soft (such as with sandy soil), pegs may become loose and pop out of the ground more easily in a small breeze. In this instance it is advisable to switch to wooden pegs as these purchase the ground better in such conditions.

Loose Poles:

If there is not enough tension on the poles they will move. Please check the pitching instructions and follow them carefully.

Migrating Slides:

The slides on your SoulPad tent will need to have tension re-applied to them following heavy rain, or wind. Check them over periodically. If you plan to use your SoulPad tent in particularly adverse weather conditions (especially windy conditions) it is advisable to switch the standard slides to locking slides. Always close all windows and entrances before adjusting the slides.

Correct Placing of Items Inside The SoulPad Tent:

Do not place items too close to the canvas. During windy and/or wet conditions these may harm the canvas or cause it to let in water.

Do not hang objects from any of the fixings inside the tent intended for the inners. This will cause undue stress on the canvas and may cause distortion. The objects you hang may also cause damage to the canvas during windy conditions.

UV Degradation:

Ultraviolet radiation can affect the SoulPad tent’s canvas performance and its water resistant capabilities. When re-waterproofing your SoulPad tent, look for products that also include UV protection.

Immediate effects of UV can be ‘bleaching’  - a change in colour of the canvas to lighter shades. Compare your SoulPad canvas fly sheet with the canvas bag it came in. They are made of the same material but it is likely that the canvas bag has been less exposed to UV. Is there a marked difference in colour? If so, it may be time to treat your canvas fly sheet. UV can also lead to a reduction in the effectiveness of the waterproofing and anti-fungal treatments.

All of the components used to produce SoulPads tents have anti-UV treatments and properties but will need to be monitored carefully and replaced at the first sign of degradation. All the canvas used to produce SoulPad tents is treated to be water, UV and mould resistant to protect it from dirt, ultraviolet radiation and fungus. SoulPads can be used straight out of the bag, without any need for treatments prior to use. However, the treatments will not last forever. Your SoulPads lifespan will depend largely on how well you replenish these treatments.

Guy lines and slides will eventually need replacing and a common cause for accelerated wear can be due to UV exposure.

Snow:

SoulPads are not winterised tents and as such they are not intended for use in snowy conditions. If for any reason your SoulPad does find itself in these conditions you must regularly remove the snow from the canvas surface. The SoulPad tents are not designed to withstand heavy payloads of snow.

Zips:

Zips sometimes endure extreme tensions. These can be caused by wind gusts, improper erections and adverse pressures caused by people or objects leaning against your SoulPad. Close all zips before erecting, adjusting or taking down your SoulPad.  Handle the zips with care. To protect the zips treat them with silicones once in a while. If a zip on your erected SoulPad seems strained, play with the tension on the guy lines or adjust the positioning of the wall loops to find out which adjustment helps the zip to function better. When a SoulPad is erected incorrectly it can cause the zips to fail.

Re-proofing:

This is the process of replenishing the treatments already applied at the point of manufacture. Spotting when it is time to re-proof can be difficult. A SoulPad tent that has enough proofing agents present will cause the water on the surface to ‘bead’ after a downpour.

The tent will dry quickly in a breeze or sunlight and it will not fade rapidly when exposed to UV. You will literally see beads of water forming on the outer surface of the canvas. When it is time to re-proof your SoulPad, you will notice that the water no longer beads, and that the SoulPad retains the moisture in the canvas for longer, taking longer to dry out than before. The colour of the canvas may also have faded. In the worst cases, mildew will start to appear in the form of small irremovable specs.

Reproofing is simple. SoulPad recommends the use of Granger’s Fabsil with UV. A 5 litre container of this product is enough to treat even the largest of SoulPads. Please follow the manufacturer’s guidelines when using this product. In simple terms: add the liquid to a pressurised container and spray onto the outer surface of the dry SoulPad tent (in fine weather) and allow it to dry. A fine coating is sufficient.

Fungus & Mildew:

One of the most common problems to occur in canvas is mildew. This is easily preventable.

The onset of fungus or mildew is a sure sign that your SoulPad is past needing a treatment with a cleaner and waterproofing agent, or that it has been stored incorrectly.

There are a number of reasons why mildew develops in canvas (exposure to dust and/or bacteria for example). It is most commonly formed when exposed to certain conditions of humidity and temperature.

Even if the canvas is mildew resistant, mildew will form if left damp. The best way to dry your SoulPad tent is for it to be fully pitched and allowed to dry naturally in fair weather. It should not be hung to dry as fungus and mildew could form in the folds and creases of a hung SoulPad tent.

Mildew is very destructive to cotton fabrics as well as other materials. Mildew most commonly forms when tents are put into storage when damp. However, depending on the environment mildew can start while the tent is set up also. Under certain conditions of humidity and temperature it’s on-set can be very fast indeed. If mildew has started to grow, it can be stopped from spreading by thoroughly drying the tent (preferably in the hot sun) and applying a cleaner, followed by the re-waterproofing of any areas cleaned.

When dealing with fungus use a soft brush or sponge and a lot of fresh water to remove as much as you can and to stop the fungus from spreading. Only use specialised canvas tent cleaning products for this purpose. Other domestic, chemical products can be too harsh and cause the canvas structure to breakdown and leak.

Be sure to air your tent from time-to-time. Condensation levels should be kept to a minimum by regular airing (open the windows and entrances regularly to allow air to circulate inside the tent too.

Keeping grass and weeds trimmed around the bottom of the tent is also important since dampness clings to foliage and does not allow air to get to the fabric.

Facebook

  • SoulPad We are skipping around like Spring lambs as we prepare for the East Anglian Game & Country Fair next week. See you there?
  • SoulPad 10 Sleeps 'till the East Anglian Game & Country Fair 2019! We are skipping around like Spring lambs. Do come and see us, meet the team and step inside our SoulPads to see where your adventures could take you.
  • SoulPad Here's your chance to win a top of the range SoulPad bell tent! To enter simply like SoulPad's Facebook page and share this post. Increase your chances - read the blog for more ways to enter. Good luck!
  • SoulPad The start of the Glamping season, hooray!
  • SoulPad We think you'll enjoy the extra peace of mind that comes woven into every fibre of our new polycotton fabric.
  • 55798282_10155702568110666_47125132790988800_n.jpg?_nc_cat=108&_nc_ht=scontent SoulPad Happy, sunny week-end everyone!
  • SoulPad It’s nearing that time of year when we want to get out into the great outdoors. Spring is in the air, the days are getting longer and our thoughts turn to camping under canvas. We had such a good time meeting you all at the East Anglian Game &
  • 52771823_2526432067371216_5654084790303850496_n.jpg?_nc_cat=111&_nc_ht=scontent SoulPad What a wonderful venue?! Crockett's Run, Logan, Ohio is set in the beautiful Hocking Hills. Image is of a SoulPad 5000-hybrid-G: http://soulpad.com/products/soulpad-5000-hybrid-g
  • SoulPad So, your bell tent and all the accompanying gear has been stuffed away since last year and you're about to head off on some new adventures with it, eh? Well hang on a mo' because as with any camping trip you need to prepare a little first.
  • SoulPad Ask our friendly staff about discounts when visiting our Norfolk showroom. Our gorgeous bell tents and accessories are on display all year! Contact: enquiries@soulpad.co.uk for an appointment. http://soulpad.co.uk
  • SoulPad Choosing a SoulPad bell tent that’s right for you and your family is key to successful camping and one factor to consider is which groundsheet to choose.
  • SoulPad
  • SoulPad A short read about old treasures and how seemingly out-of-date kit is still relevant today. #makedoandmend https://blog.soulpad.co.uk/old-kit/
  • 50268148_10155579693045666_8530555784369537024_n.jpg?_nc_cat=103&_nc_ht=scontent SoulPad Here’s Ozzie enjoying the new Tweed Dog Travel Bed in the showroom today! http://soulpad.co.uk/products/dog-travel-bed #soulpadproducts #soulpadaccessories #tentaccessories #glampingaccessories #stylishcamping #accessoriseyourpad #dogslovecamping #vizla
  • SoulPad So much to see and do in this gorgeous county. Come and stay a while!
  • SoulPad Last minute unique Christmas gift for Classic TT fans! It doesn't start until August but it will be worth the wait. Book now!
  • SoulPad There are two SoulPad prizes up for grabs today. Good luck! https://blog.soulpad.co.uk/juno-advent-giveaway-day-7/
  • SoulPad Six outdoorsy Christmas gift ideas all with fast delivery available.
  • SoulPad For those who fancy a big group campout in Norfolk, May 2019...
  • 46028756_1948891615158708_7136231704405999616_n.jpg?_nc_cat=103&_nc_ht=scontent SoulPad Fancy relocating to a beautiful island in Cambodia? SoulPads and sunshine! Job vacancies here:
Join us on Facebook

Twitter

  • Here's your chance to win a top of the range SoulPad bell tent! To enter simply like SoulPad's Facebook page and s… https://t.co/4KBGxgOtog April 16, 2019 13:01
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. April 16, 2019 12:57
  • "Thanks to Zoe and Helen at SoulPad for their brilliant attention and help in my initial purchases and set up. You… https://t.co/oLLgL7z1rn April 16, 2019 12:57
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... April 16, 2019 12:56
  • Win a top of the range SoulPad bell tent!! We’re nearly the start of the Glamping season here in the UK and what be… https://t.co/Gq7Cv4e73h April 15, 2019 14:07
  • It's the start of the Glamping season here in the UK and what better way to celebrate than to give away a spanky ne… https://t.co/WQDXcPzzcP April 15, 2019 12:54
  • We’re getting organised here at SoulPad HQ. Thank you milliefin12 for sparing the time to put these little bundles… https://t.co/YNn2wX9Lo1 April 12, 2019 14:55
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. April 09, 2019 12:57
  • "great ... " ? Sophie April 09, 2019 12:57
Follow us on Twitter

Instagram

  • Win a top of the range SoulPad bell tent!! We’re nearing the start of the Glamping season here in the UK and what better way to celebrate than to give away a spanky new SoulPad to one lucky winner?! To enter all you have to do is:  1. Follow us @soulpadte
  • We’re getting organised here at SoulPad HQ. Thank you @milliefin12 for sparing the time to put these little bundles together!
  • Who’s getting a little excited!
  • Not only is the sun brightening up our day, we now have these little beauties in stock making the showroom an even brighter place to be! All colours available on the website.☀️#feuerhandlanterns #soulpad #showroom #soulpadaccessories #brightcolours #newpr
  • One of the many alternative ways customers enjoy their SoulPads. This fairytale set up by @live_like_olive looks fantastic!  Photo credit: @zoesadler_ink  #soulpadtents #belltent #mobilebookshop #loveglamping #sunrays☀️ #lightleaks #soulpadlove
  • We had such a good time meeting you all at the @eastangliangamefair last year, we want to do it all again!
We’re looking forward to seeing lots of familiar faces and new ones too! For more info visit the blog. Link in our bio.
  • A new season calls for new and exciting camping accessories! Come visit us at our showroom or online! Link in our bio.
  • #soulpadtents #belltent #pricefreeze #lovesoulpad #brexitready #glamping
Our Instagram