Shipping

SoulPad® are pleased to offer FREE Shipping to most of the UK. Details of exceptions can be seen below.

Delivery

Regular deliveries are made during working days, mon-fri between 08:00 and 20:00 (except during public holidays).

We aim to deliver within 48 hours (Mon-Fri) of your order being placed. Though during peak season this can at times be within 72 hours. We will contact you by email or telephone if delivery is likely to be delayed beyond 7 days (unless otherwise stated on our website), giving you the option to cancel your order.

Delivery to most of the UK is free of charge. There is a charge for delivery to Southern Ireland (The Republic of Ireland), Northern Ireland, The Highlands of Scotland and the islands of the UK (such as Jersey, The Isle of Man, The Isle of Wight and Guernsey). Delivery charges to these locations are determined by the dimensions and weight of the item(s) being ordered, and the delivery charges enforced by our carriers at the time of ordering. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied. The example item is a SoulPad 5000-lite™ tent.

Estimated Cost to Ship a SoulPad Tent to The Destinations Listed Below, on a Regular Service: -

Shipping Destination Delivery Time Frame Avg. Shipping Cost (GBP £, excl. VAT)
Southern/Northern Ireland Up to 5 working days £25.00
The Highlands Up to 3 working days £20.00
The Islands of the UK (not listed below) Up to 5 working days £20.00
Jersey Up to 5 working days £48.00
Guernsey Up to 5 working days £48.00
The Isle of Man Up to 3 working days £25.00
The Isle of Wight Up to 3 working days £25.00


The prices shown here are for example purposes only and are subject to fluctuation and change. Please e-mail us at enquiries@soulpad.co.uk or call customer services on +44 (0)1953 688595 to get an exact quote for delivery charges if delivery is required in these areas. We recommend you do this before placing your order so that you can make an informed decision knowing the full cost of the goods including delivery.

Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied.

Estimated Cost to Ship a SoulPad Tent to a UK Destination (excluding those destinations detailed above), on a Special Service Type: -

Special Service Type Avg. Shipping Cost (GBP £, excl. VAT)
Before 09:00 £40.00
Saturday £35.00
Before 10:00 £32.50
Before 12:00 £20.00

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.

We endeavour to send our shipments *carbon free whenever possible.

SoulPad® will despatch your order in the original packaging. We do not re-package our products into any kind of glossy packaging.

We ship worldwide. Just contact us for a shipping quote.

*Some of our couriers offsets the carbon associated with the parcel delivery by calculating the overall carbon emissions generated by their vehicle fleet and operations. They know how many trees they need to plant to offset the average parcel. SoulPad pays a little bit extra for each shipment so that our courier can pay for the planting of trees.

Tree planting is one of the most common forms of carbon offset. Through this process, carbon dioxide is converted into stored carbon, and this is why trees are sometimes referred to as ‘carbon sinks’. By taking this carbon dioxide from the atmosphere, trees clean the air.

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  • SoulPad It’s nearing that time of year when we want to get out into the great outdoors. Spring is in the air, the days are getting longer and our thoughts turn to camping under canvas. We had such a good time meeting you all at the East Anglian Game &
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  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. March 19, 2019 12:57
  • "Excellent prompt service. Excellent product. Bought 3 Feuerhand Hurricane Lanterns. Use the company again. Thanks... " ? Jude March 19, 2019 12:57
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  • East Anglian Game & Country Fair 2019. See you there? - https://t.co/WMMCCSaxO5. It’s nearing that time of year wh… https://t.co/oOUWb0lHji March 08, 2019 11:32
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  • We had such a good time meeting you all at the @eastangliangamefair last year, we want to do it all again!
We’re looking forward to seeing lots of familiar faces and new ones too! For more info visit the blog. Link in our bio.
  • A new season calls for new and exciting camping accessories! Come visit us at our showroom or online! Link in our bio.
  • #soulpadtents #belltent #pricefreeze #lovesoulpad #brexitready #glamping
  • Could spring be on its way? We think so! Happy sunny Sunday all! #earlyspringflowers #morningsun #morningwalks #soulpad #chillysbottle #soulpadlogo #soulpadproducts #enjoyingtheoutdoors #springisintheair
  • Gorgeous winter sun shining through the forest walks behind our Norfolk Showroom. Remember your walking boots when visiting us! 
Photo credit: @ifinbow 
#winter #wintersunshine #forestwalks #soulpad #showroom #glampingaccessories #belltents #visitnorfolk
  • It’s great to see a winter SoulPad erection!  #wintertent  #snowydays  #soulpad  #belltent  #gardentent  #soulpadders  #regramming
  • Keep the logs piled high and stay warm folks...snow has finally arrived in Norfolk!  #winterfun #staywarm #snowishere #winteradventures #logpile #firewoodstack #norfolk #soulpad
  • Here’s Ozzie enjoying the new Tweed Dog Travel Bed in the showroom today!
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