Shipping

SoulPad® are pleased to offer FREE Shipping to most of the UK. Details of exceptions can be seen below.

Delivery

Regular deliveries are made during working days, mon-fri between 08:00 and 20:00 (except during public holidays).

We aim to deliver within 48 hours (Mon-Fri) of your order being placed. Though during peak season this can at times be within 72 hours. We will contact you by email or telephone if delivery is likely to be delayed beyond 7 days (unless otherwise stated on our website), giving you the option to cancel your order.

Delivery to most of the UK is free of charge. There is a charge for delivery to Southern Ireland (The Republic of Ireland), Northern Ireland, The Highlands of Scotland and the islands of the UK (such as Jersey, The Isle of Man, The Isle of Wight and Guernsey). Delivery charges to these locations are determined by the dimensions and weight of the item(s) being ordered, and the delivery charges enforced by our carriers at the time of ordering. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied. The example item is a SoulPad 5000-lite™ tent.

Estimated Cost to Ship a SoulPad Tent to The Destinations Listed Below, on a Regular Service: -

Shipping Destination Delivery Time Frame Avg. Shipping Cost (GBP £, excl. VAT)
Southern/Northern Ireland Up to 5 working days £25.00
The Highlands Up to 3 working days £20.00
The Islands of the UK (not listed below) Up to 5 working days £20.00
Jersey Up to 5 working days £48.00
Guernsey Up to 5 working days £48.00
The Isle of Man Up to 3 working days £25.00
The Isle of Wight Up to 3 working days £25.00


The prices shown here are for example purposes only and are subject to fluctuation and change. Please e-mail us at enquiries@soulpad.co.uk or call customer services on +44 (0)1953 688595 to get an exact quote for delivery charges if delivery is required in these areas. We recommend you do this before placing your order so that you can make an informed decision knowing the full cost of the goods including delivery.

Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. The chart below is for guidance and gives examples of the level of charges that you can expect to be applied.

Estimated Cost to Ship a SoulPad Tent to a UK Destination (excluding those destinations detailed above), on a Special Service Type: -

Special Service Type Avg. Shipping Cost (GBP £, excl. VAT)
Before 09:00 £40.00
Saturday £35.00
Before 10:00 £32.50
Before 12:00 £20.00

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.

We endeavour to send our shipments *carbon free whenever possible.

SoulPad® will despatch your order in the original packaging. We do not re-package our products into any kind of glossy packaging.

We ship worldwide. Just contact us for a shipping quote.

*Some of our couriers offsets the carbon associated with the parcel delivery by calculating the overall carbon emissions generated by their vehicle fleet and operations. They know how many trees they need to plant to offset the average parcel. SoulPad pays a little bit extra for each shipment so that our courier can pay for the planting of trees.

Tree planting is one of the most common forms of carbon offset. Through this process, carbon dioxide is converted into stored carbon, and this is why trees are sometimes referred to as ‘carbon sinks’. By taking this carbon dioxide from the atmosphere, trees clean the air.

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  • SoulPad Isle of Man TT fans just can't get enough of Dave Everett's latest accommodation offering. Dave, a self-confessed, long-term lover of the TT has created a unique yet classic, glamping experience.
  • SoulPad Less diligent SoulPadders will contact us after a storm - some with the great news (and high praise) that their SoulPad 'survived the storm', others with the sad news that theirs did not.
  • 58571103_2248056491904031_5178013418166157312_n.jpg?_nc_cat=106&_nc_ht=scontent SoulPad Storm Hannah? No problem!
  • 58571103_2248056491904031_5178013418166157312_n.jpg?_nc_cat=106&_nc_ht=scontent SoulPad Bit nippy this weekend, but cozy in the tent! It stood up to Storm Hannah with no problems.
  • SoulPad And the winner is .... ... Catherine Cox, instagram name @cataska Congratulations! We look forward to hearing from you Catherine. ================================= There's still time to enter this competition to win a SoulPad bell tent... good luck!
  • SoulPad We are skipping around like Spring lambs as we prepare for the East Anglian Game & Country Fair next week. See you there?
  • SoulPad 10 Sleeps 'till the East Anglian Game & Country Fair 2019! We are skipping around like Spring lambs. Do come and see us, meet the team and step inside our SoulPads to see where your adventures could take you.
  • SoulPad And the winner is .... ... Catherine Cox! Congratulations! We look forward to hearing from you Catherine. ==================================== Here's your chance to win a top of the range SoulPad bell tent! To enter simply like SoulPad's Facebook pag
  • SoulPad The start of the Glamping season, hooray!
  • SoulPad We think you'll enjoy the extra peace of mind that comes woven into every fibre of our new polycotton fabric.
  • 55798282_10155702568110666_47125132790988800_n.jpg?_nc_cat=108&_nc_ht=scontent SoulPad Happy, sunny week-end everyone!
  • SoulPad It’s nearing that time of year when we want to get out into the great outdoors. Spring is in the air, the days are getting longer and our thoughts turn to camping under canvas. We had such a good time meeting you all at the East Anglian Game &
  • 52771823_2526432067371216_5654084790303850496_n.jpg?_nc_cat=111&_nc_ht=scontent SoulPad What a wonderful venue?! Crockett's Run, Logan, Ohio is set in the beautiful Hocking Hills. Image is of a SoulPad 5000-hybrid-G: http://soulpad.com/products/soulpad-5000-hybrid-g
  • SoulPad So, your bell tent and all the accompanying gear has been stuffed away since last year and you're about to head off on some new adventures with it, eh? Well hang on a mo' because as with any camping trip you need to prepare a little first.
  • SoulPad Ask our friendly staff about discounts when visiting our Norfolk showroom. Our gorgeous bell tents and accessories are on display all year! Contact: enquiries@soulpad.co.uk for an appointment. http://soulpad.co.uk
  • SoulPad Choosing a SoulPad bell tent that’s right for you and your family is key to successful camping and one factor to consider is which groundsheet to choose.
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  • SoulPad A short read about old treasures and how seemingly out-of-date kit is still relevant today. #makedoandmend https://blog.soulpad.co.uk/old-kit/
  • 50268148_10155579693045666_8530555784369537024_n.jpg?_nc_cat=103&_nc_ht=scontent SoulPad Here’s Ozzie enjoying the new Tweed Dog Travel Bed in the showroom today! http://soulpad.co.uk/products/dog-travel-bed #soulpadproducts #soulpadaccessories #tentaccessories #glampingaccessories #stylishcamping #accessoriseyourpad #dogslovecamping #vizla
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  • New 5 Star Review! @reviews_experts https://t.co/xdlqmZHrAb May 18, 2019 19:51
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  • We love seeing where your SoulPad adventures take you. Don’t forget to tag us in your photos! ???????? #soulpadtents… https://t.co/EwJE9AZIQw May 15, 2019 17:21
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  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. May 07, 2019 12:56
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  • We love seeing where your SoulPad adventures take you. Don’t forget to tag us in your photos!
  • The lucky winner of the competition is...drumroll
  • It was great to meet so many of you @eastangliangamefair.
We received such positive feedback and interest! To those who purchased a ‘Pad, welcome to the SoulPad family! #soulpad #belltents #glamping #norfolk #countryfair #outandabout #familyfun
  • The sun has come out to play this afternoon!☀️ We’ve had a busy few days preparing for the @eastangliangamefair  Things are coming along nicely, just a few more finishing touches and we’re there! #soulpadtents #glamping #camping #sunisshining #outdoorfun
  • Just one day to go!
Check out the blog for where to find us and details on how to enter the competition giveaway! See you there folks! @eastangliangamefair #gettingexcited #soulpad #belltents #visitnorfolk #soulpadtents #giveaway #lovesoulpad #outdooradve
  • Win a top of the range SoulPad bell tent!! We’re nearing the start of the Glamping season here in the UK and what better way to celebrate than to give away a spanky new SoulPad to one lucky winner?! To enter all you have to do is:  1. Follow us @soulpadte
  • We’re getting organised here at SoulPad HQ. Thank you @milliefin12 for sparing the time to put these little bundles together!
  • Who’s getting a little excited!
  • Not only is the sun brightening up our day, we now have these little beauties in stock making the showroom an even brighter place to be! All colours available on the website.☀️#feuerhandlanterns #soulpad #showroom #soulpadaccessories #brightcolours #newpr
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