Terms and Conditions | Terms and Conditions |
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These terms and conditions shall apply to all transactions conducted via the SoulPad website. Please read them carefully before placing your order and print a copy for future reference. Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our", "us" and "ours" are references to SoulPad Ltd. Notification of changes We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders. Order procedure To place an order for any goods you should follow the procedures set out on the basket page of the website, and it is your responsibility to ensure that all details of any order are complete and accurate. Placing an order Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection. Delivery Goods will normally be delivered within 28 days of us accepting your order. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order. Postage and Packing Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred. Payment Full payment for any goods ordered must be made by credit, debit card (via paypal) or cheque in advance of delivery. All prices are in UK pounds sterling. We will reserve payment from your card at the time we receive your order. The conversion of your currency to UK sterling may be subject to exchange rate fluctuations. Availability All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible. Where goods are unavailable for any reason, we may propose to provide you with substitute goods of equivalent quality and price. Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense. If you have already paid for the substituted goods or any goods that are not available (for example, where you have paid by personal cheque or paypal), a full refund of the purchase price will be given. Specification Sometimes product specifications from the manufacturer may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price. Colours, Sizes and Measurements All colours, sizes and measurements shown on the website are approximate. Pricing All prices are in GBP (Pounds sterling £). We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued. Refund Policy All goods are delivered with an unconditional 14-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or write to us within 14 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us. We will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 14 days of you giving notice to us of your intention to return the goods. Refund of Deposits A refund for a deposit will only be given if SoulPad Ltd fails to deliver an item inside of the timescale quoted at the time the order was placed. A refund for a deposit will not be given under any other circumstances. Faulty Damaged Goods If goods are found to be faulty or damaged upon delivery or not of satisfactory quality, please contact SoulPad within seven working days of receipt of the goods. We will, at our option, deliver replacement goods or refund the price paid. We may also requrie that the faulty or damaged goods are returned to SoulPad for inspection prior to a replacement or refund being agreed. Returns All goods which you intend to return must be kept in good condition whilst in your possession. Our Details Goods supplied from the SoulPad website are supplied by: SoulPad Ltd. Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Complaints In the event of any complaint arising from your use of the website please contact us at the email address This e-mail address is being protected from spam bots, you need JavaScript enabled to view it For any other complaints, please write to us at our registered address: SoulPad Ltd, Unit 15 Little London Lane, Thetford, Norfolk, IP26 5NH, UK. Note SoulPad Products |