Returns Policy
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us in the first instance at enquiries@soulpad.co.uk or write to us at SoulPad Ltd., 15 Little London Lane, Northwold, Thetford, Noroflk, IP26 5NH, UK. Please include your order number (where possible) and the delivery postcode.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.
This cancellation policy does not affect your legal rights.
— For example, if goods are faulty or misdescribed.
Faulty Goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. To do this, please e-mail us in the first instance at enquiries@soulpad.co.uk or write to us at SoulPad Ltd., 15 Little London Lane, Northwold, Thetford, Noroflk, IP26 5NH, UK. Please include your order number (where possible), the delivery postcode and a brief outline of the nature of the fault.
Once we have been notified of a faulty item, we may request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return.
It should be clear that your consumer legal rights may still apply after the warranty expires.
Facebook
-
Matt Powell Hi I would not normally do this as I see it a bit unprofessional, but I ordered a soulpad 4 weeks ago for business use, you did tell me it would take two weeks, I have customers coming this weekend and I am getting very worried now and may lose my booking
-
SoulPad We're in a great spot at Bearded Theory Festival this year, and progress is good.
-
Maria Green-Lynch The soulpad has arrived!!!! It's bloody heavy!!! Does anyone have any carrying tips?!!
-
Kevin Flynn Hi - tried calling Yesterday & today to check lead times and no response? Also your transaction agent for Mastercard has an error - the card start date does not allow any date before 2012?
-
Maria Green-Lynch Ordered and paid for a 5m soulpad and accessories yesterday. Felt joyous!!! Was informed today that they don't have any in stock until mid June. Immense disappointment. :-(
-
Faye House Haven't managed to get the girls in from the Soulpad since we pitched it in the garden for the Bank Holiday!
-
Katie Rothweiler We are the proud new owners of.....a SoulPad tipi!!!!!!!!!!!!!!
-
SoulPad
-
Anna Was Lewis Wright Can someone let me know how big a 2m and a 3m bell tent packs up to please.
I really like the canvas tents and travel by cruiser motorbike.
I have a back seat and back rack to pack my kit on.
Join us on FacebookTwitter
-
I posted 2 photos on Facebook in the album "Bearded Theory 2012" http://t.co/Zqx6HA6l
May 17, 2012 14:30
-
@timjinx They are amazing, perhaps your wife won't need that much convincing after all.
May 17, 2012 11:18
-
@HateGlossing Give us a wave and we can compare our knitted beards.
May 17, 2012 11:17
-
We're in a great spot at Bearded Theory Festival this year, and progress is good. http://t.co/5RzRQ0yt
May 16, 2012 13:40
-
@GetOutKids Thanks for adding us to your list. Flattered!
May 11, 2012 22:29
-
@VicHMC Good things come to those who wait. Enjoy your new lantern in the meantime & thanks for your order!
May 11, 2012 22:26
-
'night folks. ZZzzzzzzz.
May 11, 2012 22:13
-
♥ Bearded Theory Site Plan. Who's coming? ♥ http://t.co/KHhgmvMy
May 09, 2012 17:11
-
♥ Bearded Theory Site Plan. Who's coming? ♥ http://t.co/KHhgmvMy
May 09, 2012 17:11
Follow us on TwitterFlickr
Our Flickr photostream