Returns Policy

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us in the first instance at enquiries@soulpad.co.uk or write to us at SoulPad Ltd., Unit 7, Dolphin Business Park, Shadwell, Thetford, Norfolk IP24 2RY, UK. Please include your order number (where possible) and the delivery postcode.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

Cancelled Orders

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.

We will also exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. To do this, please e-mail us in the first instance at enquiries@soulpad.co.uk or write to us at SoulPad Ltd., Unit 7, Dolphin Business Park, Shadwell, Thetford, Norfolk IP24 2RY, UK. Please include your order number (where possible), the delivery postcode and a brief outline of the nature of the fault.

Once we have been notified of a faulty item, we may request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

We will exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Facebook

  • 36300526_10155185416695666_8362494040494571520_n SoulPad Holy heck!! There's some seriously discounted SoulPad tentage in UK clearance just now: http://soulpad.co.uk/sale
  • SoulPad New stuff in at soulpad.co.uk
  • 35142566_10155155274770666_5380912779945312256_n SoulPad Thanks for sharing these pics Hackney Arts, it's always a joy to see the SoulPads being put to such wholesome use. More pics from this project in our gallery here http://soulpad.co.uk/galleries/72 Hackney Arts aim to give creative opportunities to reside
  • 35102545_2003423426396366_1954161079743414272_n SoulPad Hurry, hurry!
  • 35102341_10155236877736986_5381660984723111936_n SoulPad High praise indeed! Thanks Clare Galloway artist - ever thought about painting onto your 'Pad? Oh go on!
  • 35102341_10155236877736986_5381660984723111936_n SoulPad My SoulPad tent still going strong since 2009 - we were testing it out in the Matese mountains of Italy, near where I'm based, before prepping it for a women's transformation workshop with art, yoga and doll-making <3 Clare Galloway artist
  • 35194273_10155151574875666_3803714361227214848_n SoulPad Any local glamping sites interested in making stools / tables / fire pits out of these? Please get in touch. The owner wants them out of the way and is open to offers. The stock is nr Thetford, Norfolk, UK.
  • 35082757_10156482113023817_4457288253443145728_n SoulPad Me and my Soulpad at a schooldays event. Having fun.
  • SoulPad Here's a great launch offer for anyone in the Norfolk/Suffolk area in need of a SoulPad tent hire service...
  • SoulPad My soulpad needs a good cleaning, is there a recommended process for cleaning it that doesn't require ordering the "preferred" cleaning solution from the UK?
  • SoulPad Looking forward to our first outing with our 5000-hybrid-XL this weekend - along with our first stove! Time to read up on how to fit the flue!!
  • 31531285_10155069186135666_6502084333441543088_n SoulPad UPDATE: ALL NOW SOLD. Like a bargain? Of course you do! We have the following show stock available now for collection, all at half price. These are brand new tents, pitched only once for this event. What’s the catch? These tents are pitched and you wi
  • 31120877_598164437183183_1368687938129826797_n SoulPad Full site hire available...
  • 31073142_10155051312480666_1330539731104486961_n SoulPad Great news; 10% discount on mid-week stays at Gorsey Meadow Camping, Norfolk when mentioning "SoulPad" - your very own private glamping meadow! Brilliant. http://soulpad.co.uk/offers/gorsey-meadow
  • 30738753_10155043863895666_4995215517884457050_n SoulPad It was quite surreal when our camping neighbours set up a mini pool table in their camp! What's the weirdest thing you've seen taken camping?
  • SoulPad
  • SoulPad Looking forward to exhibiting here this year, maybe see you there?
  • 28058475_10154920299110666_5439799346878515000_n SoulPad We're all set & ready to recruit! We're looking for a splendid Admin Assistant to join our Norfolk based team. More details here: http://soulpad.co.uk/news/job-vacancy Please share.
  • 27752398_1690568147649248_878568769630747912_n SoulPad Set your reminders! Our camping pals over at Belair le Camping, Dordogne, France feature in Channel 4's ‘A New Life in the Sun’ on 5th March at 4pm. Belair le Camping are a great example of a successful startup using SoulPad tents - with a mixture of 5m
  • 27858317_10156106276646873_8828465814923293992_n Elli Ott Setup for the season at Sherwood Forest Faire in Texas.
Join us on Facebook

Twitter

  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. July 17, 2018 13:02
  • "Amazing tent and very easy website, fast delivery - great service and great products, thank you!" - Janine S July 17, 2018 13:02
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... July 17, 2018 13:01
  • RT @HackneyArts: Community Festival, Finsbury Park, 1 July 2018 - @communityLDN with @soulpad @GreatArt_UK @ConnectionCrew - Thank you all,… July 12, 2018 17:14
  • New 5 Star Review! @reviews_experts https://t.co/GvkB564AoJ July 12, 2018 13:21
  • Who's heading to #LatitudeFest today then? July 12, 2018 11:57
  • New 5 Star Review! @reviews_experts https://t.co/TgWVeO576q July 12, 2018 10:54
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. July 10, 2018 13:02
  • "...A cool and cosy option for a family of four. The walls can all be rolled up on hot sunny days." - The Daily Telegraph (@telegraph) July 10, 2018 13:02
Follow us on Twitter

Instagram

  • #Repost @bridalsuitebend
・・・
@justinalexander #style_8956: The ultimate romantic wedding gown.
.
.
.
.
.
#obbestdress2019 #soulpad #belltent #oregonbridemag #bride #justinalexander #romanticweddingdress #englishnetweddinggowns #vintageweddingvibes #modern
  • A #cheerful image from @gooseberryfield_glamping we thought was appropriate as we head into another #fun #sunny #weekend of #glamping
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
  • Beautiful day, beautiful backdrop. Zion National Park, USA. #nofilter #zion #usa #belltent
  • Essential camping item no. 46: Wig.
  • Thank you @gallivanphoto for this pic taken in Monument Valley, USA.  Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventren
  • Wow! Look what Peg & Mallet did to our wooden knobs! Credit: @pegandmallettents Image: @pegandmallettents
  • Another great shot from @gallivanphoto #soulpad #belltent taken in the beautiful Zion National Park, USA.  #nofilter Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cak
Our Instagram