Returns Policy

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us in the first instance at enquiries@soulpad.co.uk or write to us at SoulPad Ltd., Unit 7, Dolphin Business Park, Shadwell, Thetford, Norfolk IP24 2RY, UK. Please include your order number (where possible) and the delivery postcode.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

Cancelled Orders

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.

We will also exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. To do this, please e-mail us in the first instance at enquiries@soulpad.co.uk or write to us at SoulPad Ltd., Unit 7, Dolphin Business Park, Shadwell, Thetford, Norfolk IP24 2RY, UK. Please include your order number (where possible), the delivery postcode and a brief outline of the nature of the fault.

Once we have been notified of a faulty item, we may request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

We will exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Facebook

  • http://www.facebook.com/profile.php?id= We have now bought 3 x 5m soulpad bell tents! All in the last year! We camped at the very first Country file 4 day event at Blenheim Palace 2016(photo attached). We had lots of tent envy lol and had four wonderful days camping in glorious weather. We th
  • http://www.facebook.com/profile.php?id= There's 15% off a selection of new, unused SoulPad bell tents in UK clearance just now (these are without the secondary mos. mesh entrance which is now standard on our regular stock). Limited availability. When they're gone, they're gone! http://soulpad.c
  • http://www.facebook.com/profile.php?id= Hello! I've got a 5000 which after a couple of years of good, happy, faultless use in all weathers (stood up to a recent stormy apocalypse with a hoolie blowing superbly!) will soon need a professional clean and reproof. I don't have the time or space, pl
  • SoulPad £140 Bargain! SoulPad 4000-hybrid-G. Used at 5 different festivals over 2 years by Team SoulPad. Then yesterday, after a rather soggy trip to Secret Garden party, our mate Dave sped off in a muddy slick and spattered our cherished 'Pad with mud! (Thanks
  • SoulPad You've got to admire Ed's sheer determination (SoulPad Sponsored Salop2Saigon - Part One) ... Ed, your Sharpie work is great, we're also going to send you some stickers :)
  • SoulPad We've had a good ol' tidy up! There's over 70% off some Inner Tents in UK clearance just now... http://soulpad.co.uk/sale
  • SoulPad Win a SoulPad (and lots of other goodies)! Juno Magazine are celebrating their 50th issue with a HUGE giveaway. More details here: http://www.junomagazine.com/50th-issue-giveaway/
  • Sarah Younger I can't decide whether to get the 5m soulpad hybrid with the front porch or just get the normal 5m with a tarp. Anybody have any thoughts? We are a family of 5 upgrading from a 4m.
  • SoulPad Psssssst! There're oodles of spine-tingling bargains in UK sale/clearance just now ... first-come-first-served (as always) xOMx
  • JD Hobbes I noticed a slight curve in the central pole for my Soul Pad. I can push it in so that the pole is straight, but then it snaps back out as a slight curve. Is this normal?
  • SoulPad Good luck to SoulPad sponsored Salop2Saigon - Part One x
  • Mary Devanney Agar Howdy, can I ask about guy ropes? We have a 5m sewn in bell from yourselves. Last year we were in the storm and the poor tent took a battering. In the end the cap failed and we beat a hasty retreat home. All fixed now though and heading out for 4 nights n
  • Jenny Loewi Adams @soulpadtents whats the main diff between yours and classic canvas bell tents? Looking for 4m!
  • SoulPad Hey SoulPadders, can you help Neil with some collective advice? x Thanks x
  • Neil Morris-Clarke Hi there, We are looking at buying a soulpad 5000 and wondered if any owners can advise on whether or not the ground you pitch the bell tent on has to be dead flat e.g we camp in the Lake District a lot and often the campsites are not always flat? Any
  • SoulPad Holy heck! Our friends at Gorsey Meadow Camping are offering SoulPadders 1/3 off when quoting 'SoulPad' and booking a two night stay this week-end. First-come-first-served so you'll need to be quick! Please contact the site directly. Sunshine *guaranteed.
  • SoulPad Wowsers! http://www.dailymail.co.uk/travel/travel_news/article-4538280
Join us on Facebook

Twitter

  • Enjoy a 5% discount with code MOUSE1 at Mousley House Farm Camping when you mention #SoulPad.… https://t.co/JgDD4qLgIO July 28, 2017 11:50
  • @PPSpainters Some slack to allow a bit of movement in the canvas is best. Nice view! July 28, 2017 11:18
  • Book 12+ places & the bride goes free at Babes in The Woods when you mention #SoulPad. https://t.co/dz0Q11240z https://t.co/e51lJ1njWV July 27, 2017 11:50
  • Like camping with home comforts? Try luxury #camping in the heart of Suffolk! 10% #discount if you mention #SoulPad… https://t.co/n4Dp0ZGmNp July 26, 2017 11:50
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. July 25, 2017 13:08
  • "I can't recommend SoulPad enough, their customer service is excellent." - Mummy-Tips July 25, 2017 13:08
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... July 25, 2017 13:08
  • Home cooked goulash, wine and breakfast if you whisper #SoulPad when booking at Glamping Hungary!… https://t.co/z2nofyx5RN July 23, 2017 09:16
  • Take advantage of the Coasteering Adventure Offer at Cumulus Outdoor Adventure Activities when you mention #SoulPad… https://t.co/PxaKPCYzRm July 22, 2017 11:50
Follow us on Twitter

Instagram

  • Another beautiful #Norfolk lunchtime. There's always time for the #outdoors.
  • Taking indoors #outdoors. Making #camping comfy. With soul x
  • Time for a #soulpadtent #henparty
  • How else will you know which #SoulPad is yours?
  • Make camping cosy this Easter! The SoulPad Blaze stove really takes the chill out of camping - central heating for your 'Pad! Available now, click link in bio.
  • Pleased to hear the folks at @junomagazine still enjoy their SoulPad 4000-ease #belltent. Latest issue has a #festivals feature - go get it now!
  • #workingfromhome with @goalzero and @venturecanoes
  • We are tickled pink, over the moon and deliriously happy to be voted #1 Family Tent on BBC1's "Shop Well For Less" #camping #lovesoulpad #soulpad #belltent #glamping #glamp #outdoors #familyfun #goodtimes #winner
  • Lanterns brighten up any #glamping experience.
Our Instagram